Please reach us at info@farm-to-salad.com if you cannot find an answer to your question.
Our current delivery zones can be viewed HERE
Subscribing is a trust based commitment for a repeating order each week which help us forecast and plan our crops and orders with other farmers.
Once you opt in, we will confirm your order and deliver your recurring order each week unless you would like to change.
We understand and we offer single week orders with an additional upcharge.
Single week orders require us to spend additional time sourcing and harvesting above what is planned. They also complicate the delivery route, requiring additional time planning to adjust the route.
We package the salad kits so they stay fresh a long time when kept refrigerated. Since the greens were grown locally, they stay fresh longer than what you may be used to with store bought salad kits. Those salad kits are often smaller and packaged with lettuce grown by large agriculture and manufacturing companies on the west coast then shipped across the county. Our salad kits use local salad greens picked at the peak of freshness, manufactured, and delivered within days of harvest.
Our salad kits are labeled according to VDACS requirements for all fresh, prepackaged food with a sell by date 7 days from the date of manufacturing on our farm.
Each week we feature a different handcrafted salad and we announce this "Salad of the Week" in our weekly email on Sunday. All customers receive that same salad that week (with Allergen variations as required). We also prepare a Garden Salad each week which is similar except it does not include any of the grains.
Regardless of method, we track payments and deliveries like a balance sheet. Posting credits when payments are received, and debits after deliveries have been made. This allows us to handle advanced payments, roll over payments to future weeks, etc.
To avoid making weekly payments, many customers pay by the month and we “true up” as needed.
Each week we prepare and deliver based on orders, tracking payment separate. Core to our belief is a recognition in the trust you place in us to grow, prepare, and deliver your food. In turn we trust to be reimbursed in a timely manner. We take pride in the trust based, personal transaction you are choosing to make with our agribusiness. Tips are not expected but always appreciated.
We accept the following payment types:
We deliver Direct to Consumer including homes, office buildings, hospitals, etc. If there are any specific instructions we should know please let us know. Some customers, when they know they may be away or unable to meet us will leave a small cooler with an ice pack in a shady spot for us to place the salad in.
Our standard procedure will be as follows:
Our process repeats each week.
We deliver based on orders, not prepayments. Please use one of these interactions as your reminder to send payment if necessary.
First, check your junk or spam folders for an email from us (info@farm-to-salad.com)
We often batch our administrative work (new orders, weekly changes, general inquiries) and work through them in the evenings. If 48 or more hours have passed, please send us an email at info@farm-to-salad.com
We try our best to be as responsive as possible. Please realize we are a small farm based business and stay quite busy. The numerous methods of communication these days can be overwhelming so we prefer the following forms of communications.
Non urgent requests for order changes, away dates, etc. can be sent via email and we will respond once we have made the change.
Day of Delivery changes should be directed to Chris via cell phone call or txt. The number will be in the estimated delivery time email each week.
If there was an error in what was delivered, you can text the driver and they may have overlooked something and be able to redeliver. You can always contact Chris directly as well.
Please refrain from communicating via online payment vendors (Venmo, Zelle), Social Media (Facebook or Instagram) or via txt message. Email is always best.
Advance notice is extremely helpful for our planning and forecasting. If you have plans to be away, please let us know as soon as possible.
If for whatever reason you can‘t receive a salad in a week there are options.
If our chosen ingredients don’t tempt you taste buds one week, you can easily opt for a garden salad and still be eating healthy and local that week.
Let us know and you can easily gift to a friend, donate, or pause your delivery and we will start delivery again when you return.
Basically there are two types of orders, a "standing" or "recurring" order that repeats each week (e.g. salad and extra dressing cup), and a "weekly extra" order (e.g. can you bring eggs this week?).
When sending an order update it's helpful to clarify if you'd like the order to repeat each week or if it is only for a single week.
All order changes should be sent by email to info@farm-to-salad.com
All updates should be sent via email to info@farm-to-salad.com.
Please do not send order updates through a payment notes, text messages, or through a driver - please send via email.
We will respond to ALL emails once we've made the update in our system. Emails are reviewed in batches, so please be patient.
Please understand we do everything we can to fulfill as many orders as possible each week and accommodate any changes.
Existing Customer Modifications: Received by 10am Monday for the current weeks order.
In weeks where the main grain ingredient contains Gluten, we will either make a separate version of the grain salad (e.g. instead of Farro we’ll use Brown Rice) or if it is couscous, we swap the Salad of the Week order for a Garden Salad, which is the same bowl and has all the same ingredients except it is a layering of veggies instead of the grain mixture on top. Some customers even prefer this version and subscribe to receive the garden salad each week in place of the Salad of the Week.
In weeks where just the crunch contains gluten (e.g. pita crouton, tortilla chips), we just swap that individual component out with a seed, nut, or fruit cup in its place and place a “GF” sticker on top of the bowl to help both our drivers and you know about the substitution.
The only variation of our salads are for the Major Food Allergens.
Each week our salad contains a serving of Dairy and in some weeks Nuts. These are packaged either in a separate cup (e.g. Feta Crumbles, Toasted Nuts), or placed on top as cubes, sticks, or balls (e.g. Cheddar, Mozzarella).
If you request a Dairy Free or Nut Free variation of our salad, we will place a Sticker on top of the label, indicating the modification helping both our delivery drivers and you to highlight the allergen variation. In place of the dairy or nut we will substitute a cup of crunch, dried fruit, or other complimentary component.
Since we are not a restaurant or food truck we cannot accommodate personalized made-to-order requests. We can offer a standard (but still super fresh and delicious!) garden salad option each week as an alternative to the weekly featured salad kit.
Since our salads are packaged as a kit, the layers are separated for easy division. For example, salads without any onions are a typical request we get and most that have asked for this have not had a problem picking the few onions out and are typically used to doing this already!
At this time we do not offer any on farm pickups.
According to the FDA, there is no evidence of food or food packaging being associated with transmission of COVID-19. Link While this is good I encourage you to take precaution with the packaging of all deliveries you may be receiving, not just from us.
Please know we are doing everything we can to maintain the safety of the products we are growing, preparing and delivering from our farm(s) to you.
Shorter Supply Chain. There are fewer touch points with locally grown produce and manufacturing. Salad Kits you buy in a grocery store are grown and manufactured by large companies and travel greater distances. As a result they are also exposed to many people before they arrive in the store, only then to be handled by store employees and other customers before ending up in your cart.
Smaller businesses mean fewer people. From seed to bowl, less than 10 people have ever been around the greens we serve in our salad kits. Our farms are small and are not open to the general public as restaurants and grocery stores are.
Good Agriculture Practices (GAP) and ServSafe Certifications. These certifications are in place to ensure food safety from the grower to the kitchen. Included in both of these programs are regular sanitary measures and the use of gloves at all times. In fact the lettuce in your salad has never be touched by an un-gloved hand and these certifications and practices have always been in place!
In weeks where just the crunch contains gluten (e.g. pita crouton, tortilla chips), we just swap that individual component out with a seed, nut, or fruit cup in its place and place a “GF” sticker on top of the bowl to help both our drivers and you know about the substitution.
People sometimes ask why so much for a salad? First, take into account that the greens in the salad are locally grown year round in a protected environment, harvested, prepared and delivered within days by your local farmers.
We're not just talking veggies here either. Each salad is different, but they all include more than just vegetables. They include grains, fruits, cheeses, and nut and each one comes with a farm made scratch dressing paired to match.
It's a big bowl! Salad kits weigh between 15-17 oz, and the bowl they are served in is advertised as a 'family size' bowl. Most customers get 2 even 3 meals from a single salad. See Reviews
All of this and it's delivered directly to you at no additional cost! Hopefully this helps justify paying for quality and service at the height of taste and nutrition.